Jonathan C

May 2023

A great experience with Ben and the team for our house purchase. From squeezing us in for a last minute appointment to being hugely helpful as the transaction progressed. Ben is a straightforward and easy to work with estate agent and without him I know our property purchase would not have gone through as easily.


January 2023

Ben and Inga couldn't have been more helpful or more prompt in dealing with our search for a rental. The experience of working with them was first class and after 4months of struggling to find a property, we had an offer accepted on the first day of meeting them.

Barry H

January 2023

Very professional estate agents Great staff the manager and lettings manager great attitude for work. great people to work with.


B & C

November 2022

Ben came to value our property when we were deciding between selling our first flat or keeping it and get rental income from it. We had some high street estate agents that provided grand estimates but Ben was the only one that not only was realistic but also provided some helpful advice. We took quite some time to make a decision but were never pestered with calls for updates. When the time came for us to get our flat we knew exactly who to call. Inga and Nathalie have been amazing with any queries we have and the outstanding communication and professionalism has been a breath of fresh air.

Johanne M

November 2022

The best estate agency I dealt with in 6 years of living in London and moving nearly annually. Very friendly people, Nathalie and Inga always answer our questions quickly, and have provided all of the documentation relevant to the flat (basics like the contract but also energy performance certification, gas safety certification, and more) just as fast. Would definitely recommend!

Koray Aras

November 2022

We had a great experience with James Hayes. Nathalie, Ben and Inga were so supportive, professional and friendly throughout the rental process. Highly recommend!

Hamxa Yousaf

November 2022

Excellent experience, very professional and helping staff especially Nathalie.

Cian Kelly

November 2022

Excellent service. Nathalie was super supportive throughout the process. Would highly recommend this agency.

Georgina Todd

November 2022

We had a wonderful experience with James Hayes. Ben and Inga were extremely supportive, professional and friendly throughout what could have been a tricky rental process. Would highly recommend!

Felix Samuels

November 2022

Working with the James Hayes team has been a joy. From first meeting Nathalie at the viewing, to the handling of the contract, and the subsequent property management (Inga), everyone has been consummate professionals. The team's communication is friendly & efficient, their knowledge of the property & wider market evident throughout, and their overall approach to what can often be an unnerving experience is a paragon for estate agencies everywhere. Thank you--we would absolutely recommend their services!

Dominic Ng

October 2022

Super helpful and efficient agency! Special thanks to Nathalie helped me out on urgent matters out of office hour, highly recommend!

Freya Teagray

September 2022

We have rented a property through James Hayes from March 2022, after months of disappointment and stressful interactions with countless agencies. Ben and Inga were amazing and took us through the offering and letting process with efficiency and compassion. I am also happy to say that, having lived in our property for months now, Inga is a wonderful property manager. Her kindness and conscientiousness are something we've never experienced in our years dealing with estate agents as renters in London.

Gary Felgate

September 2022

Ben runs the most professional estate agency I have ever used. He really does put the customer first. I can not recommend the agency enough. Should be your fist call.

Georgi Marinov

August 2022

Great professionals!

We recently rented a one bedroom flat in Hammersmith. Special thanks to Inga and Ben for helping us with every step along the way to find our new lovely home. Very responsive, kind, and ready to help in any situation and answer all our questions. We definitely recommend them if you need help finding a place to rent!

Lilian & Georgi


August 2022

Had a swift & enjoyable experience with James Hayes, great attention to detail and responsive support.

Joshua Pollard

July 2022

A really good experience from start to finish from the whole team.

Ben was able to squeeze us in for 2 flat viewings at very short notice and managed to have the whole process from viewing to offer agreed in less than a day.

Jess was friendly and efficient when sorting our right to rent checks and handover of the keys, both on weekends.

Inga has provided us with updates on our tenancy throughout the process and has answered all questions helpfully and promptly.

All of this made the moving process much less stressful and the level of personal service offered was much appreciated compared to other agents used previously. We would highly recommend to anyone.


June 2022

Enormous thanks to Ben and Inga for helping us secure and move into our first rental property. Ben was extremely helpful in securing the tenancy as soon as possible, and Inga in helping us settle in. They’ve answered all of us questions promptly and in detail, have assisted with any requests we’ve had, such as removing various items from the apartment and transferring over the utilities to our names. They have gone above and beyond in the whole process and have provided an all-round excellent service. I would highly recommend.

Sean O'Breasail

June 2022

Inga and Ben looked after the leasing of our apartment recently. They dealt with every aspect of the work promptly and professionally. They kept us informed each step of the way. We have no hesitation in recommending their company to anyone intending to let a residence.

Ying Ge

May 2022

Our tenancy was managed by this amazing team. Inga and Ben are excellent people, always responsive, friendly and ready to help. When we left they helped us get our deposit back with no delays. Highly recommended!

Robbie F

May 2022

I just wanted to thank you both for the all your work and support on Loftus and Abdale. It’s rare to work with people who are so straightforward, on it and efficient. I should also add, professional, good judgment and likeable!

Simon & Sasha S

May 2022

We would like to thank Ben Hayes and his team for selling our flat in Shepherds Bush. It wasn’t an easy time with Covid, but he got a short term rental for us through out the winter  and during that time also sold our flat . So we were extremely  happy with everything . There was nothing Ben wasn’t prepared to do to enable things ran smoothly and was a fantastic agent through the sale period of keeping us all in touch with the various stages we had got to. I thoroughly recommend the one to one service you get from Ben. We couldn’t be more satisfied.

Annabel Feather

May 2022

James Hayes Estate Agents have been delightful to deal with. Highly efficient and responsive and have secured us some excellent tenants in a short space of time. Ben and Inga are a pleasure to do business with and I would highly recommend them.


April 2022

Excellent. Very easy to deal with. Always quick to respond through the entire process.

Neville Galvin

April 2022

Took over the management of my property seamlessly last year. They were excellent during the transition and continued management. I then listed the property with them and they did a fantastic job through a protracted sale process. Their communication was excellent and their advice was invaluable. I highly recommend.

Philippa Woolley

April 2022

Ben did a wonderful job helping us sell our home. We are so grateful to him for making the process as smooth and quick as possible. From the very start to the very end the whole team have been just amazing in what is a stressful time. We are so grateful to them for the hard work and would definitely recommend them.

Rosie Parsons

March 2022

Super helpful & friendly team!

Garreth Wilcock

March 2022

Ben and Inga have really gone the extra mile to help me get my property ready to let and to find some great tenants. I have been impressed by their attention to detail and responsiveness.

Daniel O'Brien

March 2022

I cannot recommend James Hayes enough. Absolutely superb team, very professional and helpful throughout the whole letting process. After searching for months for a place to live with different agents to no success, Ben and Inga really stood out as people who care and want to help as much as they can.

Dee Brown

March 2022

I live and work in Canada. My rental property was transitioned to James Hayes when they bought the business during the pandemic. The transition from former property company was seamless. In addition to change of management company, I had a new freeholder who did extensive freeholder renovations followed by a complete inside rennovation inside my property that I did with almost everything upgraded. Ben and Inga project managed the three big changeovers, on a different time zone, with remote owner and trades to pay. The entire project was so professionally managed, transparent communication and attention to detail like I have never seen. Lastly they found me the best new tenants. Everyone is happy all round. Ive never met them so the entire relationship has been virtual. I highly recommend James Hayes and would be very happy to recommend them to anyone who needs a stellar property management firm.

Ashish Kumar

March 2022

What a fantastic, kind and hard working team! Ben and Inga are absolute pleasure to deal with. We were exiting our tenancy and they were extremely helpful with us moving out and getting our deposit back.

I am sure that all the tenants in properties managed by James Hayes are in good hands.

I wish your team all the success and hope to contact you in the future again for hopefully buying a property and moving back in W12.

Sophie Walton

February 2022

Professional & Efficient! Ben & Inga have both been so accommodating with us moving in - making sure everything is in order within a short amount of time!

Toby Vinter

February 2022

James Hayes Estate Agents have been an absolute pleasure to work with. Open & honest from the start & attending to all our needs for our move into the property. Couldn’t recommend them enough.

Jack Chatterton

February 2022

Professionalism appears to be a real pillar of the culture at James Hayes with both the Sales and Property Management arms of the business being a pleasure to work with. Ben & Inga have been very diligent when any issues have arisen during and after our move.

Meg Cochrane

January 2022

James Hayes Estate Agents have been amazing since the first phone call we got when asking when we would be available to come and view the property. We had about a 4 day turnaround all in all and both Ben and Inga have been so helpful throughout the process. Even after we have moved in they have been brilliant helping us get settled in! Highly recommend!

Katrina Kyrtsoudis

January 2022

Ben is one of the most helpful estate agents I have ever come across. He has brilliant insight into properties not only in his jurisdiction but provided me with excellent advice regarding a property in the Herne Hill area as well as recommendations and contacts for surveying. Refreshingly easy to talk to, listened to all our needs and delivered on that. Have already recommended him to all friends looking for property. P.S. I rarely take the time to write reviews... that speaks for itself!! Thank you!

Dora C

December 2021

Ben at James Hayes helped me sell my flat recently. The whole process was pushed through very quickly thanks to Ben's tenacity, responsiveness and professionalism. I've worked with a few estate agents previously and James Hayes was by far the best. Their client service is fantastic and they went above and beyond an estate agent's remit to help me secure the sale. I would not hesitate to use Ben at James Hayes for the purchase or sale of property. Thanks again, Ben!

Ellie Keon

October 2021

Ben at James Hayes was brilliant. We manged to book in a viewing the same day we called and have an offer accepted within half an hour of putting it in. As first time renters, he was super helpful with any questions we had and we can't recommend them enough.

Gareth Dixon

September 2021

Ben provided an exceptional service in my search for a new property and was super helpful in helping me secure a brilliant flat. His manner was superb throughout the process and I found his approach incredibly refreshing. Highly recommend.

Jenny Demetri

September 2021


Ben and his team offer first class service. Always responsive, prompt and importantly, deliver results.

Kim Irving

September 2021


My flat is let and managed through James Hayes. Ben goes above and beyond, I wouldn’t hesitate to recommend him. He oversaw a renovation of the flat, not only was he incredibly helpful, he provided great guidance and suggestions. He quickly turned around re letting the flat, ensuring I was compliant with all regulations. He is incredibly professional and responsive. I couldn’t recommend him highly enough.

Kate Goodhart

August 2021

Ben kept me informed at every stage of the process and has dealt efficiently with all the necessary paperwork. Highly recommended.

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